Shipping Policy
We pack and ship from our Calgary shop, usually within one to three business days of receiving your order. Each parcel is hand-wrapped, well-cushioned, and finished with care. You'll receive a tracking number by email as soon as your order leaves the shop. Tracking can take up to forty-eight hours to appear in the carrier's system.
For full rate tables and bracket-by-bracket pricing, please see Shipping & Returns.
Within Canada
Standard shipping (UPS or Purolator): two to five business days. Expedited shipping: one to two business days.
Free standard shipping on orders over $125 CAD, applied automatically at checkout.
Orders to Vancouver Island over $50 CAD ship complimentary standard delivery, as a thank-you to our Island community for supporting the original shop in Qualicum Beach.
If you'd prefer Canada Post, please write to us at hello@faireliving.com before placing your order.
To the United States
USPS standard shipping: three to seven business days. Expedited shipping: three to five business days.
All duties, tariffs, and import fees are calculated and paid at checkout under Delivered Duty Paid (DDP), so there are no surprise charges when your parcel arrives.
To the United Kingdom
Royal Mail standard shipping: six to ten business days. We hand UK parcels from Canada Post to Royal Mail for the final leg.
UK customers are responsible for any duties or VAT that apply on delivery, in line with current UK import rules.
Other international destinations
We ship to several other countries by request. If your country isn't listed at checkout, please write to us at hello@faireliving.com with the pieces you're considering and your shipping address, and we'll send you shipping options and rates.
Pre-orders
A few of our pieces are available to pre-order ahead of arrival. Each pre-order has an estimated ship date noted on the product page; we'll write to you if any delays come up. All pre-orders are final sale.
Changes to your order
If you've spotted a mistake on your order or need to update your shipping address, please write to us at hello@faireliving.com as soon as you can with your order number. We start preparing orders shortly after they come through, so the sooner we hear from you, the better the chances we can catch it before the parcel goes out.
We're not able to recover orders shipped to an incorrect address provided at checkout, so a quick look at your shipping details before placing the order is the best protection on both sides.
Tracking, lost parcels, and damages
Once your parcel is with the carrier, please use the tracking number to follow its progress. If tracking has stalled or your parcel hasn't arrived in the expected window, please first check with the carrier; they often have local information we can't see from our end. If a parcel shows delivered but hasn't arrived, please open a claim directly with the carrier (UPS, Purolator, USPS, or Royal Mail) — that's how those investigations have to begin.
For pieces that arrive damaged, defective, or incorrect, please see our Return Policy for the forty-eight-hour reporting process.