Refund policy

Return Policy

Every piece in our shop is made by a person somewhere in the world, often in small batches, sometimes one at a time. When something isn't right for your home, we'd rather hear from you than have you settle for it. If you have a question before placing an order, please write to us at hello@faireliving.com — we'd be glad to help you make the choice that's right for you.

For the full version of this policy, including our shipping details, please see Shipping & Returns.

Returns from within Canada

Returns and exchanges are accepted within fourteen days of the delivery date, provided the piece is in new, unused, resellable condition with its original packaging.

You have two ways to receive your refund:

• Refund to your original payment method, minus the original shipping cost. If you received free shipping, the original shipping cost shown at checkout will be deducted.
• Store credit as a Faire Living gift card, refunded for the full purchase price including original shipping. Our gift cards do not expire and can be used in our Calgary shop or online, on any future order.

We don't charge a restocking fee on Canadian returns. Return shipping is the customer's responsibility for change-of-mind returns.

To start a return, please write to us at hello@faireliving.com with your order number and a short note about the piece. We'll reply with a Return Authorisation (RA) number and instructions. Once the parcel arrives back at the shop and meets our return conditions, your refund or store credit is processed within three business days.

Orders shipping outside Canada

Orders shipping outside of Canada, including those destined for the United States, the United Kingdom, and other international destinations, are final sale.

We've made this decision thoughtfully. As a small independent shop based in Calgary, international return shipping is costly and time-consuming, and duties, taxes, and brokerage fees paid at checkout can't be recovered once an order has crossed a border. Rather than building these expenses into pricing for every customer, we've chosen to hold a final sale policy internationally and keep our pricing as fair and consistent as possible.

If you have any questions before placing an international order, we'd be glad to help. Please write to us at hello@faireliving.com — we're happy to send additional photographs, measurements, material details, or styling guidance.

Damaged or incorrect items

If a piece arrives damaged, defective, or different from what you ordered, please write to us at hello@faireliving.comwithin forty-eight hours of delivery, with photos of the piece, the box, and the packaging. We'll either send a replacement or refund you in full to your original payment method, including any shipping costs. This applies to every order, in every country we ship to.

Many of the pieces we carry are made by hand. A hand-thrown bowl will never be perfectly round, a block-printed linen will carry the printer's marks, a handwoven basket will sit slightly different from its neighbour. These differences are part of what makes each piece one of a kind and aren't eligible for refund as damage. If you'd like to confirm what a piece looks like in detail before ordering, please write to us — we're glad to send more photos.

Sale, seasonal, and pre-order items

Sale-priced pieces, seasonal pieces (including holiday ornaments and select linens, textiles, dishware, pots, and decor designated as seasonal at the time of purchase), and pre-orders are all final sale. Items not eligible for return will be clearly marked on the product page.

Exchanges

Once an order has shipped from our online shop, we aren't able to process exchanges. So much of what we carry comes in small batches that we can't reliably hold a second piece while a first one travels back, and the piece you'd want to swap into may not still be with us by the time the return is processed.

If you'd like a different piece, please initiate a return on the original order and place a new order at any time. The two are handled independently.

Exchanges are welcome on in-store purchases within fourteen days. Please see our in-store policy for the details.

Lost, stolen, or delayed parcels

Once a parcel leaves our shop and is in transit with a carrier, the carrier is responsible for it. If your tracking shows a parcel as delivered but you haven't received it, or if the parcel appears lost or stolen, please contact the shipping carrier directly to open a claim. Faire Living can't issue refunds for parcels that have been correctly addressed and confirmed delivered by the carrier.

Parcels returned to us due to an incorrect or incomplete address remain the customer's responsibility. We'll happily resend the parcel once it's back with us, with reshipping at the customer's cost.

Returns outside our window

If a parcel arrives outside the fourteen-day window, or without a Return Authorisation number we've issued, we may not be able to process it as a refund or store credit. Please write to us before sending anything back so we can confirm the piece is eligible.

If you've missed the window because of something on our end, or because life happened, please write to us at hello@faireliving.com — we're always here to try and work it out.