For all shipping and delivery details, please see here. If you have any further questions or need assistance, our customer care team is here to help. Please feel free to send us a message below, and we’ll be happy to respond to your inquiry.

Preordering with Faire Living is simple and ensures you get first access to our most anticipated, small batch items. When you preorder, you’re securing your piece before it arrives, with an estimated shipping date clearly stated on the product page. Once your preorder is placed, we’ll keep you updated on the status of your item so you’re always in the know.

For our full online returns and exchanges policy, please see here.

When using store credit, the balance will be automatically applied to your order during checkout. If your total order value is less than the amount of store credit available, the remaining balance will be stored for future use. However, if your order exceeds your store credit, the remaining balance will need to be paid using another payment method.

Please note that once store credit is fully used, it cannot be reinstated or refunded. If you have any questions or need assistance with using your store credit, our customer care team is always happy to help.

QUALICUM STORE CREDIT/GIFT CARDS

We are happy to let you know that any store credit or gift card balances from our original Qualicum location can be used both online and in our new Calgary store. Whether you’re shopping from the comfort of your home or visiting us in person, you can apply your remaining balance towards your purchase.

If you need any help applying your store credit or gift card online, or if you have any questions, please don’t hesitate to reach out to our customer care team. We’re here to assist you!

Care details for each piece are listed on the product page. For specific questions about a maker, material, or technique, please reach out using the form and we'll be happy to help.

We work with interior designers, stylists, and select trade clients. To apply send a note using the form with "Interior Designer / Trade" selected as the topic.