All in-stock orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please see individual listings for our estimated ship out date. Once your order is placed, please allow up to the estimated ship out date for us to fulfill and ship your items. We will keep you updated on the status of your preorder and notify you should there be any delays.

REGULAR MERCHANDISE

Returns and exchanges are accepted within 14 days of the delivery date for a refund to your original form of payment, minus any applicable restocking fee.
All returned items must be in new, unused, and resellable condition in their original packaging.

Please note that:

• Original shipping fees are non-refundable.
• Refunds are processed within 3 business days of receiving your return back at our Calgary shop.
• Items that show signs of use, damage, or missing packaging will not be eligible for refund.

Canadian Online Returns

Canadian returns are subject to a $15 CAD restocking fee for standard-sized items, which will be deducted from your refund once the return has been processed. Oversized items or orders of 6 or more pieces are subject to a $30 CAD restocking fee.

1. Contact us at hello@faire-living.com with your order number and reason for return.
2. Once approved, you’ll be provided a Return Authorization Number (RA number) and a prepaid return label.
3. Carefully package your items to prevent movement or breakage during transit. Items damaged in return shipping will not be eligible for refund.
4. Clearly write your RA number on the outside of the box before dropping it off at your local post office.

Once your parcel arrivesto us, and the return meets the above conditions, your refund (minus the restocking fee) will be processed within 3 business days.

United States Online Returns

Returns from the United States are accepted under the same 14-day policy. A $25 CAD brokerage fee and the cost of return shipping will be deducted from your refund.

1. Contact hello@faire-living.com to request a return and receive your RA number and shipping label.
2. Package your items securely and ensure your RA number is visible on the box.
3. Drop your parcel off with your local courier.

Refunds will be processed within 3 business days of the item’s arrival back at Faire Living.

PREORDERS AND SPECIAL ORDERS

Please note that all Preorder sales are final. Once your order is placed, we are unable to offer cancellations, exchanges, or refunds. We appreciate your understanding as we work to fulfill your special order and get your items to you as quickly as possible. Should you have any questions before placing a preorder, don’t hesitate to reach out – we're happy to assist you.

SEASONAL PRODUCTS

Please note that seasonal products — including our Christmas and Holiday Collections — are final saleand not eligible for return or exchange.

To ensure a seamless delivery experience, all applicable duties, tariffs, and import fees for U.S. orders are calculated and paid at checkout.
This means there will be no additional surprise charges when your package arrives.
Faire Living ships all U.S. orders using Delivered Duty Paid (DDP) services, ensuring a smooth and transparent delivery process from our shop to your door.

Country of Origin details can be found in each product page.

If you have any questions or concerns about how the U.S. Tariffs my affect your order, or products you are interested in, please don't hesitate to reach out to our customer care team.

You can see all duty and tariff charges at checkout. To ensure a seamless delivery experience, all applicable duties, tariffs, and import fees for U.S. orders are calculated and paid at checkout.

We ship via CanadaPost and UPS, ensuring that all shipping methods include tracking for your peace of mind.

We’re happy to offer shipping options to Canada, the U.S, and the UK directly at checkout. For all other countries, please reach out to our customer service team and provide details about the items you wish to purchase and your shipping address. We’ll be happy to provide you with shipping options and rates tailored to your location.

Depending on your location, we offer both Standard and Express shipping options. If you require a faster delivery option than those available at checkout, our customer service team is happy to assist you in finding the best shipping solution.

All in-stock orders are processed within 1-3 business days.

If you notice a mistake or need to make changes to your order before it ships, please contact our customer service team as soon as possible. We’re happy to assist you in correcting any errors or making adjustments to your order. While we aim to fulfill orders quickly, we will do our best to accommodate changes as long as your order hasn’t already been processed for shipping.

Please note that Faire Living is not held liable for mistakes made to an order or shipping address provided at the time of purchase. If a correction is required, an additional charge may apply.

To make a change, please reach out to us with your order number and details of the change you’d like to make. We’ll confirm whether the change can be made and update your order accordingly.

If your order has already been processed and is on its way to you, we will assist you with our returns and exchanges process once your item arrives.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within your estimated arrival window, please contact us with your name and order number, and we will gladly look into it for you.

Carriers may not be able to deliver to P.O. boxes. For the best experience and to avoid any delivery delays, we recommend shipping to a residential or business address. If you have any questions or concerns about your shipping address, please don’t hesitate to contact us for assistance.